Returns and Refunds – 60 DAY 100% MONEY BACK GUARANTEE
It does not matter if it’s a faulty product, you have changed your mind, or for whatever reason you are not 100% satisfied with your purchase, you can use our simple online warranty and returns process to request a return, exchange or refund.
When returning a product you have two options.
- Request a refund for the value of the product.
- Request a store credit in the form of Noji Points to the value of the product plus an extra 2% bonus points.
How does this work? Say you purchased a product worth $100 and changed your mind. You can either get a refund for the product price (not shipping) of $100 , or you can receive 10,200 Noji Points credited to your account worth $102.00, which you can use towards a future purchase.
If you are unsure or have a question before submitting your warranty/return request, please just contact us using our contact form, or through the contact widget on the bottom right of the screen.
Remember, you are covered by our 60 Days 100% money back guarantee as well as the standard Manufacturer Warranty. Unless in the case of an error made by us, Noji Goji will only pay for value of purchased items (ie. not including postage cost)
Please note: Our money back guarantee does not cover the following products if the packaging has already been opened:
- Pet food and treats.
- Flea, tick and wormers.
- Pharmaceutical pet products.
Please read the below to ensure your product can be returned and you understand the conditions of return.
Warranty, Refund & Exchange
Need to Request a Return or Warranty?
Go to your My Account page, find the order that you purchased the product you would like to make a claim for (under Recent Orders) and click on the ‘Request Warranty/Return’ button to start the process.
Noji Goji welcomes your comments regarding this Returns and Refunds Policy. If you have any questions about this Returns and Refunds Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Post: PO Box 669
Ringwood Victoria 3134
Email via our contact form.