Newsletter and Rewards Program
How do I join your newsletter?
You can sign up to our newsletter using the popup box at the bottom left of the screen, or you can click here.
How do I create an account?
You can create an account on Noji Goji by visiting our sign up page. Once you have signed up, you will be able to access the My Account section, which will allow you to manage what you do on Noji Goji. You can read more below under the My Account FAQ.
Do I have to sign up to both separately?
Yes and no. You can create an account and join our newsletter the first time you place an order via the checkout screen, by selecting create account on checkout and checking the box that you would like to receive specials, promos and deals through our newsletter. However we do suggest you join our newsletter first, to receive your 20% off first order voucher, and then create an account on our website before your first order. This way you can make sure you don’t miss out on earning your rewards points.
Why do I have to join the newsletter and create an account?
We have set it up this way to give our customers more flexibility. Some customers may want to earn Noji rewards points but prefer not to receive our newsletter, while others may want our newsletter, but prefer to not create an account. Both are one time setups, thus we felt better in allowing customers to choose what they would like to receive from us.
Order, Payment and Shipping
Do you provide an invoice in my shipment/box?
To do our part for the environment, we reduce wastage as much as possible. Therefore we do not include a paper copy of your invoice in your shipment/box. The order confirmation email you receive is your invoice. You will however also receive a simplified PDF invoice attached to the email we send to you once your order has been shipped. You can use this if you require a clean invoice for insurance claims etc.
Do you combine postage?
Yes. Of course, Noji Goji combines shipping to ensure the most cost-effective delivery of your products.
How do I check status of my order?
You may check the status of your online order at any time by logging in to your Noji Goji account and clicking on the My Account link. This page will allow you to view the status of any current or previous orders you have placed with us online. You can also contact us through our Contact Form or Contact box on the bottom right of the screen.
What payment options are available?
Noji Goji supports payments made via Visa, MasterCard, direct deposit and Paypal.
How much do you charge for shipping?
Noji Goji offers free Postage and weight calculated shipping costs. If your order does not qualify for free shipping, we charge you the exact shipping cost, based on the weight of your order and the destination. We do not charge a packing or handling fee. Please refer to our Shipping Information page for more information.
How long will it take for my order to arrive?
Dispatching your order is our priority. Most orders are dispatched by the 1-2 business day and many within the same day. Delivery times can vary depending on your location. Many orders arrive within 2-3 days following dispatch, although if you live in a remote or regional area we suggest you allow 5-10 working days from the date of dispatch for your goods to arrive.
Can I pick up my items?
Unfortunately, we do not have facilities for order pick up at this time.
When will my order arrive?
We despatch parcels within 48 hours of confirmed payment and you will receive it in 2 to 10 business days depending on your delivery area. However, we cannot accept responsibility for goods delayed due to third-party delivery services. The following orders may result in delayed shipping:
- Incorrect shipping address
- Shipping address does not match billing address
- Payment delay or issue
- Manufacturer has run out of stock (note: this is an infrequent circumstance)
- AusPost or courier failure to deliver (e.g. severe weather conditions)
Do I need to create an account to purchase?
You can purchase without creating an account. Noji Goji recommends using an account to purchase so you don’t miss out on opportunities to earn points through our loyalty program and competitions. You also won’t be able to maximize benefits we offer such as stored shopping carts, order tracking, detailed order history, quick re-ordering, creation of a wishlist and tracking of support requests.
I have received my shipping confirmation but the delivery has not arrived. What should I do?
Your order will take between 2-10 days to reach you. This time frame depends on the dispatch day and the destination address. If your delivery is taking longer than 10 days please contact our Customer Support who will track your delivery for you.
Using My Account
What can I do with My Account?
Once you have registered on our website, you can use the My Account section to manage all aspects of your orders and account details. From the My Account screen you can:
- view the and history and current number of Noji Rewards points
- view and edit your connected social media accounts
- view a history of your recent orders
- create support tickets for a particular order
- update your billing and shipping addresses
- view your previous and outstanding support tickets
- and manage your wishlists.
How do I use the wishlists?
To manage your wishlists, use the ‘Wishlist’ link in the My Account menu or the link in the upper menu next to the social media icons. From here you can create, edit and delete your wishlists, or click on a wishlist to view the products you have previously saved to it. When you are viewing your wishlist you can click the ‘add to cart’ button to add those items to your cart.
How do I manage my wishlist?
When you are viewing your wishlist, you can click on the settings tab to manage the options for that wishlist. Here you can change the name of your wishlist, add a description, change the privacy settings (for example if you wanted to share a list of products with family of friends) and change your email notification settings for monitoring prices of products on your wishlist.
Warranty, Refund & Exchange
I changed my mind, please help!
If your purchase has NOT left our warehouse, it is possible to process your request for either refund or exchange. Please contact us using the Contact Form or Contact box on the bottom right of the screen. If your purchase has already left our warehouse, you will need to send the items back to us in their original condition. We will refund you excluding the freight cost. You will also be responsible for all freight costs associated with returning goods. Please note there is a $25AUD re-stocking fee.
What do I do if my item has arrived damaged?
We guarantee all our items are packaged to ensure safe delivery. We are more than happy to refund or replace the product if you receive a faulty product. We do not, however, accept damage caused during transit by the courier driver. Full details on our warranty process can be found in our Returns and Exchanges Policy.
I used the product and found it's faulty. Is it covered by your warranty?
Yes, Most products are covered by manufacturer’s standard warranty. The warranty is voided where damage to the product is caused by reason other than the manufacturer’s defects, accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n’ tear, damage to accessories.
How do I return items to you?
Please contact us Before you send your purchased items to us. Once it’s agreed for you to return your item, return the item in its original package and unopened within 60 days of receiving the item. A refund or exchange of the cost of the item less any postage and handling charges will be provided. Buyer to pay for return shipping costs. Noji Goji will only pay for returned postage in the case of an error made by us.
What if my item is faulty or damaged upon delivery?
If the item is found to be damaged or faulty, please contact us at our Contact us page within 7 days of receiving the item. We may ask you to perform a few tests to ensure the item is indeed faulty before returning the item. Once we receive the item we will test it to ensure that it is faulty and if so will offer you a full refund or replacement at our cost. If we find the product works fine, we will not approve a replacement or refund, and will return it to you at your cost.
Security and Privacy
Is my internet payment secure?
We take your security very seriously and do all we can to ensure a high standard of internet security. Our site is secured using SSL encryption and your order is processed securely. We do not store your credit card information on our database.
Will my personal details be kept private?
Yes. We will never disclose your private information to any third party unless required to do so by law. We only use your information for the purpose of providing you our services.
I prefer not to disclose my credit card details online, can I order any other way?
Yes. We also accept orders by direct deposit. We will provide the information for direct deposit at the checkout.
I am having difficulties placing an order via the website. Can you help?
Yes, it will be our pleasure to help you. You can contact us through our Contact Form or by our Contact box on the bottom right of the screen.
I can’t log into my account - please help me!
Please request a password reset from the account login page by simply clicking on the ‘forgotten password’ option. Once you have entered a valid account email address a password reset email will be mailed to the email address provided. This is an automated process so the email should be sent almost immediately. If you do not receive this email please check any spam or filter settings on your computer as the email may have been flagged as spam or moved to a junk email folder. If you have changed email addresses and no longer have access to the original account email you’ll either need to create a new account, with a new email address, or contact us to request a password reset.
How can I update my account details?
Once logged in you can access your account details by clicking on the ‘My Account’ link found at the top of each page. From here you’ll be able to click on the ‘update account’ icon to change your personal information including; address, email, phone number and password. Remember to click the update button to ensure the new changes have been saved.